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Our Policies and Procedures

We use our policies to support fair and consistent decision making.

Code of Governance

We also have a range of policies and other documents in place to achieve good governance covering: 

  • Organisational structure
  • Organisational conduct
  • Key financial and risk management documents
  • Key policy and strategy documents

For more information on these visit our Code of Governance page.

Plans and Strategies

We have developed a number of strategies and action plans which set out how we are planning to achieve our aims in key areas. For more information, see the Plans and Strategies page.

Customer consultation

Our policies and strategies are agreed in consultation with customers. If you would like to take part in policy consultations, please contact our Resident Engagement Team.

Colchester Borough Council policies, strategies and plans

Colchester Borough Council are responsible for a number of housing policies, which we implement on their behalf. These include: 

  • Tenancy policy
  • Adaptations and Disabled Facilities Grants policy
  • Mobility Scooter Storage policy
  • Rent Setting and Service Charge policy  

To see these please visit the Colchester Borough Council housing policies page.

We also support the Council in achieving the aims of its various housing-related strategies, which include:

  • Housing strategy
  • Homelessness strategy
  • Housing asset management strategy
  • Housing Revenue Account (HRA) business plan

To see these please visit the Colchester Borough Council housing strategies & plans page.

Risk management

You can download our Risk Management Policy here.