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Emergency Contact Information

In an emergency, please use the following contact details to resolve your issue


Emergency Repairs

For EMERGENCY REPAIRS call 01206 282514
This includes:
• Total loss of water • Burst water main • Flooding • Severe storm damage • Major fault with the electrical supply • Unsafe electrical fittings • Breaches of security to outside doors and windows • Gas leak • Blocked flue • Blocked mains drains, soil pipe or sole WC • Faulty smoke alarm • Defective communal stair tread • Failure of lift • Failure of warden/alarm call system • Collapsed brick wall • Blocked drains

In order to request a non-emergency repair, visit the repairs page.


Gas Leak

0800 111 999

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately.

Learn more about gas safety and carbon monoxide


Domestic Abuse

In an emergency always dial 999

Non-emergency – Essex Police Domestic Abuse Central Referral Unit
Dial: 101 Ext 180340 or 08003580351 non-emergency

If you would like to report Domestic Abuse, or would like advice, contact our team on: 01206 282851 or 03300538029.

Speak To Us

If you would rather speak to us please call the appropriate number below to speak to an advisor:

Colchester Borough Homes – 01206 282514

Housing Options and Advice – 01206 282569

Alternatively you can visit the Greenstead local housing office to speak to us in person.

Speak To Us In Person

If you would prefer to speak to us in person you can visit us at the below location, where a member of the team will be on hand to help you.

The Greenstead office is open Monday to Friday from 9.00am to 5.00pm (except for bank holidays).

Get in touch

Send us a message with your enquiry and we will get back to you within 3 working days.