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Direct Debit Payments

Direct Debit Payments

Your Annual Direct Debit schedule.

If you already pay by Direct Debit you will be sent a new Direct Debit Schedule in March each year, these are calculated as follows:

Dwellings:

You direct debit is calculated by our specialist team and takes into account a number of things which include:

  • Your weekly rent charges
  • Housing Benefit (if applicable)
  • Your current balance – we will take into account if you have a credit or any arrears
  • The number of weeks left in the financial year (1st April – 31st March)
  • The number of collection dates left in the financial year

For Example:

Account in Arrears
Weekly Rent £100 – £50 housing benefit x 32 weeks left in financial year + £222 arrears ÷ 6 collections = DD value of £303.67 per calendar month

Account in Credit
Weekly Rent £100 – £50 housing benefit x 32 weeks left in financial year – £111 credit ÷ 6 collections = DD value of £248.17 per calendar month

Garage and Storage Units:

If your tenancy began on or after 1st April 2022 your account is required to be 4 weeks in advance at all times. If your tenancy began before this date your account is required to be 1 weeks in advance at all times.
Advance payments and any arrears will be collected over the first two collections and not spread out across the financial year.

When calculating the monthly collections the following are taken into account the following:

  • Your weekly rent charges
  • Your current balance – we will take into account if you have the required advance credit or any arrears
  • The number of weeks left in the financial year (1st April – 31st March)
  • The number of collection dates left in the financial year

For Example:
An account has arrears of £12.30 and is required to be 4 weeks in advance, and there are 6 collection dates remaining in the financial year, the DD calculation will be
Weekly Rent £15.03 x 32 weeks left in financial year ÷ 6 collections = £80.16pm
First 2 direct debit collections = £80.16 + 12.30 + 4 weeks advance of £60.12 = £152.58
Remaining 4 collections = £80.16

For Example:
An account has a credit balance of £56.80 which is 4 weeks advance rent and there are 6 collections remaining in the financial year, the DD calculation will be
Weekly Rent £14.20 x 32 weeks left in financial year ÷ 6 collections = £75.74

You have to pay in advance and this will be included to make sure that you are doing this.

 

Leaseholders

The outstanding service charges are divided by the number of months remaining in the financial year minus 2 as February and March are set to collect zero. The ground rent will be collected in the first monthly payment.

Set up a New or Amend an Existing Direct Debit

All the normal Direct Debit safeguards and guarantees apply when you set up an instruction online. No changes in the amount, date or frequency of a payment can be made without notifying you at least 7 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, and sending a copy of the letter to us.

This form is for setting up Direct Debit payment details. In order to set up or amend your Direct Debit on-line you need to be able to confirm the following:

 

Direct Debit Instruction Form

* Field is required

Declaration

All the normal Direct Debit safeguards and guarantees apply.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Colchester Borough Homes will notify you 7 working days in advance of your account being debited or as otherwise agreed. If you request Colchester Borough Homes to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Colchester Borough Homes or your bank or building society you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society. If you receive a refund you are not entitled to, you must pay it back when Colchester Borough Homes asks you to.

Rent arrears

We understand that your circumstances may change, and this can make it difficult to pay your rent on time. If you are having difficulty paying your rent it is important to not ignore your debt – it could save you money and prevent you from losing your home in the long run.

Please contact us immediately for advice. You can also get free advice from independent organisations. Further details can be found in our ‘avoiding rent arrears’ leaflet.